Work towards a solution-based approach to solving a problem.
Design Thinking program developed for a leading engineering company with an objective to imbibe creative and solution-based approach in the DNA of the employees. The program fetched great response and on job implementation of learning
Client Segment: Engineering
The client company works on various competencies identified for their businesses and one of the key competencies is Innovation and Creativity. To be in the business and on top-of-the-mind of their customers one needs to deliver a true solution-based creative value.
To imbibe creativity and solution-based approach in the DNA of the employees, Blink Strategic Solutions designed a Design Thinking intervention across different groups of the company.
To understand and implement innovative solution-based methods in the day-to-day working of the business.
To understand, define and re-frame problems based on the emotional needs of customers
Performance measurement as per Kirkpatrick’s evaluation theory.
A “before and after” assessment designed for the day of the training to measure the learning of the participants.
Four areas where behavior of participants measured about a month after the workshop
Empathy: Participants to display a marked improvement in interactions with internal and external clients due to increased understanding and empathy
Customer Orientation: Participants were more observant and customers focused in their dealings
Problem Solving: Participants were use at least one creative method of problem
Creativity: Participants displayed a marked increase in creative approach to any workplace situation
The program was extremely well received as the participants are practicing and implementing the learning they got from an extensive two-day Design Thinking program. Moving along the way Blink Strategic Solutions have provided a true value to the client company and is the client's preferred consultative learning partner.