Employee Training is often considered as cost and brings in huge ROI expectations. Delivering training program is just the beginning, the actual task begins when one is able to measure the implemented learning.
A consistent process oriented training evaluation enables companies to check the cost effectiveness of the delivered training program and ensure it is capable of filling the competency gaps within the organization.
One such widely used training evaluation technique is Kirkpatrik’s four levels model which has gained worldwide popularity to evaluate training programs. Each one of these four levels is equally important and every level has an impact on the next level. Also, as you move along one level to the next one, the process progressively becomes more difficult and time consuming, but it also provides more valuable information.
When one looks for measuring training effectiveness, following are the general outcome that can be demonstrated in both quantitative and qualitative terms.
Cognitive outcome: This measures the level of understanding and creates awareness on a given domain.
Skill outcome: This measure to what extent the training has imparted skills
Work outcome: This is the behavioral domain which the learner demonstrate in their work.
Generally, training effectiveness is measured on parameters such as participant’s satisfaction level, knowledge acquisition, behavioral implications, and attainment of the desired business outcomes from a given program.
5 crucial stages of training evaluation
Training objective: some questions that usually arises are what are the competencies that need to be build upon, identifying the right learning partner, customizing the program and delivering keeping the end in mind
Pre- training assessment: This is done either through a call, in person meeting or a survey of the participants. Here the facilitator plays a key role in identifying and aligning training objectives to participant’s expectations or challenges.
Post- training assessment: This is the general training content, facilitator and methodology feedback from the participants
Post Assessment: This level is the implementation of learning, where the participants carry the knowledge in the day-to-day work.
Follow-up: A follow-up session is held with participants to revise the learning and understand results attained from them.
Measuring training effectiveness is a significantly disciplined process to justify ROI budget of the given organization.
Author: Facilitator: Mr. Roy
Glimpses of the Measuring Training Effectiveness Workshop